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The Declining Payments report provides details for the declined transactions for active auto orders.

This report will list orders by the original orderID and provide the reason for decline.

FAQ

Question: I don’t see an option for selecting a date range, why?

Answer: The report is s snapshot report containing all active auto orders that have encountered a decline response on their most recent attempt to process a rebill. The default number of retries before deactivating a auto order is three attempts, this setting is located in the ‘Retries’ section of the Auto Order Processing configuration page. So this report is reporting on any active auto order that is current in a decline state.