Welcome!

On behalf of the entire UltraCart team, welcome! We are thrilled to have you join our platform and are confident that UltraCart will provide the best e-commerce solution for your business. This guide is designed to help you get started quickly and efficiently.

As you begin setting up your UltraCart account, you'll notice the platform offers a wide range of features and options. Don't feel pressured to configure everything at once. It's perfectly fine to leave non-required fields blank as you get started. Our goal at UltraCart has always been to provide a comprehensive suite of tools and features, often at no additional charge, to empower your growth and success. We view our relationship with you as a partnership, striving to be a foundation for your success.

We value your feedback and have integrated feedback areas throughout our documentation. You can also use the Case system to submit questions or challenges directly to the UltraCart team. Your input is crucial and is discussed by the relevant teams internally.

Customer Support

UltraCart is proud to offer a highly knowledgeable support team, based entirely in North America. Our support representatives are dedicated to helping you learn and navigate UltraCart's extensive system. You can expect clear and easily understandable guidance when you contact us.

• Email Support: Contact us 24/7 at support@ultracart.com for any questions.

• Technical Phone Support: Call us Monday-Friday, 8:30 a.m. - 5:00 p.m. EST at 209-383-9870.

Merchants Helping Merchants

UltraCart's success is directly tied to the success of our merchants. We have developed resources and systems to help you maximize your online e-commerce business.

As experienced online merchants ourselves, we have helped numerous businesses launch and grow their e-commerce initiatives. If you are new to the world of online commerce, we are happy to share our experiences and insights on what works effectively.

More Than Just A Shopping Cart

Beyond the core shopping cart functionality, UltraCart can connect you with a network of partners and associates to assist with various aspects of your online business. Whether you need help with:

• Site design and hosting

• Payment or fulfillment services

• Outsourcing customer service

• A/B testing and optimization

Our professional services team and network of partners can provide tailored solutions. If you would like us to connect you with any of our partners, please let us know. We can assist in the selection and implementation of services crucial to your success.

You may contact our Sales & Support team directly at 209-383-9870.

Again, thank you for joining UltraCart. Please do not hesitate to contact us at support@ultracart.com with any questions or comments.

-- The UltraCart Team