Operations → Reporting → ("Reports" section) → Refund Report

Overview

The refund report contains the following columns:

Order ID
Name
Email
Payment Date
Refund Date
Subtotal
Subtotal Refunded
Tax
Tax Refunded
Shipping
Shipping Refunded
Total
Total Refunded
Refund By User
Merchant Notes

There are two sections to the report:

List of refunds during the reporting period for orders that had a refund processed and the orders was not rejected.
List order orderID's of orders that refunds processed and the order was rejected. (This section lists only the orderID.)

Running the Report

To run the report, you'll enter the time period for the report into the "From" and "To" fields (format MM/DD/YYYY) then click the "Generate Report" button.

This report is schedule-able

This report is schedule-able To schedule this report select the "Schedule Report" then fill out the form that is displayed with the starting date, the desired frequency, the email subject, and the email address (if multiple addresses, separate the email addresses with a comma) to which the report should be emailed.

Report Pickup

Upon running the report you may encounter the following message about navigating to the report pickup area to download the completed report:

Downloading the Report From Report Pickup location

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