Overview

UltraCart is a Level 1 PCI Compliant Provider, which means our service is constantly tested to ensure we adhere to a rigorous protocol designed to protect the security and integrity of your store data. PCI compliant Security measures are stringent and are of the utmost importance to you and your customers. Let's review the login process in details to better understand how to minimize login issues.

Logging into your account:

The Primary login button is at the top right-hand side of the UltraCart Home Page (www.ultracart.com)  as shown below.

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Dedicated Login URL

Clicking the login button will redirect you to: https://secure.ultracart.com/merchant/login.do

Login Credentials:

There are four login credentials, three of which are required.  The fourth is optional but highly recommended.  They are:

• Merchant ID  (required)

• Login  (required)

• Password  (required) - 

• Secure Code (optional) Learn More

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Details about the login credentials:

Merchant ID

• The Merchant ID is the account ID that was chosen upon the creation of the account. This ID cannot be changed.

• The Merchant ID is 5 characters or less and is comprised of letters and numbers only. It is not case sensitive.

• All users on your account will enter the same Merchant ID (MID) as the first login credential.

Login

• The Login can be 1-20 characters in length, comprised of letters, numbers and/or the following special characters: (,!,@,#,$,%,^,&,*,)

• The Login credential is the unique identifier for each user accessing your account and should not be shared. 

• The Login is case sensitive.

Password

• The Password can be 8-25 characters in length, comprised of letters, numbers, and special characters.

• The Password is case sensitive.

ULTRASECURE CODE (optional)

• The UltraSecure Code is a 6 digit number that is generated using the Google Authenticator app, installed on a smart phone device.

• The code changes every 60 seconds. This reduces the likelihood of someone being able to access your account by obtaining your login credentials, short of also having direct access to your phone.

Things you may encounter during login:

Invalid Login Specified / Incorrect Credentials

• Entering an incorrect Merchant ID or Login will result in the following error: Invalid login specified. Please try again.

IP Activation Prompt

• If you encounter a prompt that states that "You are attempting to access www.ultracart.com from an unrecognized IP address." there are two distinct situations that can trigger this message:

  1. You're user is configured with the UltraSecure Password Token but you are failing to enter the current SecureCode on the initial login page.

  2. You're user is not configured with the UltraSecure Password Token, and you are either logging in form a new location or have not recently logged into your account (more than 5 days from previous successful login.)

IP Block

•  If you encounter a problem logging into your account, an "IP Block" will be applied to your user login upon the 6th failed login attempt.  You'll see the following note in the login page after the IP block is initiated:

  "Your IP address has been blocked. An email was sent to the address on file.
  Use the links in the email to remove the block. Please contact support@ultracart.com
  or 209-383-9870 for additional help." 

UltraCart works hard to ensure your shopping cart has the highest availability possible. This includes preventing denial of service attacks. Sometimes this will result in a merchant's IP address being blocked, especially if there is a lot of web activity within a short period. We apologize for the inconvenience.

IP Block Email Notification with Removal Links

You will receive an automated email that will allow you to unblock your IP.
*If you still need support, please contact us via email and write 'IP Blocked' in the subject for higher priority routing."

When the IP block occurs, an email notification is sent to the email address on file for the user.

The email will have a subject of "UltraCart - Your IP has been Blocked"  and will come from "support@ultracart.com":

Password Reset:

If you are unsure of your password or believe that it has expired due to the 90 day expiration period, then you can reset your password by clicking the "reset password" button.

Update Password after Reset:

Now that you are logged into your account, the final step is to update the password to a permanent one of your choosing.  To update your password, click on the "Your Preferences" button at the top of the page:

On the your preferences page you'll see a Password section containing two fields. Enter the password into the first field and re-enter (confirm) it in the second field. Then scroll down to the bottom of the page and click Save.

Responding to an Unrecognized IP During the Login

If you encounter a prompt that states that "You are attempting to access ultracart.com from an unrecognized IP address." there are two distinct situations that can trigger this message:

1. You're user is configured with the UltraSecure Password Token but you are failing to enter the current SecureCode on the initial login page.

2. You're user is not configured with the UltraSecure Password Token, and you are either logging in form a new location or have not recently logged into your account (more than 5 days from previous successful login.)

In situation #1 you'll be presented with a login error like this:

If you encounter this message, you'll need to backup or navigate back to the initial login page: https://secure.ultracart.com 

Then you'll need to re-enter your login credentials making sure to fill in all 4 login fields, with the 4th field entering the active 6 digit number within the Google Authenticator application at that moment.

In Situation #2 you'll be presented with a login error like this:

When you see this screen, click the "Email me a Verification Code".

Now, check your email client for the verification code that was emailed to you, the verification code will appear in the body of the email email like this:

Now you'll enter in the verification code in the first field and your password in the second field:

After carefully entering the activation and your password into the page, click the "Verify my Code" button. 

After you are logged into the account, if you used a temporary password, please mouse over your MerchantID which appears above "Home" in the main menu, then click on "Your Preferences" :

On the Your preferences page, scroll down to the New Password section and enter your new password and confirm it.  Then scroll down and click the Save button at the bottom of the page.

Responding to an IP Block on your login:

 If you encounter a problem logging into your account, an "IP Block" will be applied to your user login upon the 6th failed login attempt.  You'll see the following note in the login page after the IP block is initiated:

UltraCart works hard to ensure your shopping cart has the highest availability possible. This includes preventing denial of service attacks. Sometimes this will result in a merchant's IP address being blocked, especially if there is a lot of web activity within a short period. We apologize for the inconvenience.

IP Block Email Notification with Removal Links

You will receive an automated email that will allow you to unblock your IP.
*If you still need support, please contact us via email and write 'IP Blocked' in the subject for higher priority routing."

When the IP block occurs, an email notification is sent to the email address on file for the user.

The email will have a subject of "UltraCart - Your IP has been Blocked"  and will come from "support@ultracart.com":

This email notification contains two hyperlinks to remove the IP block from your user login: 

1. The first one removes the IP block

2. The second one removes the IP block AND then triggers a password reset email in a follow up email message. 

*These self-service links allow you to immediately respond to an IP block without having to contact support.

Frequently Asked Questions

Click the FAQ question to reveal the Answer.

 Related Documentation:

UltraSecure OTP Tokens