Rejected order versus deleted order

PLEASE NOTE:

Deleting an order is a permanent action.

For most situations, we recommend that you only delete test orders.

For all other orders, we recommend that you use the "reject order" option. Rejecting an order will change the order "state or status" to Rejected which prohibits the order from statistical reporting, while still remaining as a searchable record using the review orders search tool.

We recommend that you place notes in the merchant comments on rejected orders, in case the customer should inquire about the order at a later date.

Important Note

Rejected orders are retained for 1 year only, regardless of the Order Retention configuration.

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Rejected order versus deleted order

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