Rejected order versus deleted order
Rejected order versus deleted order
PLEASE NOTE:
Deleting an order is a permanent action.
For most situations, we recommend that you only delete test orders.
For all other orders, we recommend that you use the "reject order" option. Rejecting an order will change the order "state or status" to Rejected which prohibits the order from statistical reporting, while still remaining as a searchable record using the review orders search tool.
We recommend that you place notes in the merchant comments on rejected orders, in case the customer should inquire about the order at a later date.
Important Note
Rejected orders are retained for 1 year only, regardless of the Order Retention configuration.
Frequently asked Questions
Question: How to delete an order? A user with the delete orders permission that delete orders from the review order search results. However, it is strongly recommended to use the rejected order location in place of outright deletion, as deleting of real orders will create gaps in your accounting reconciliation and tax preparations. Instead use the rejected orders and the “refund and reject” order processing, in order to retain the original orders in your order database.
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