Fulfillment Provider view
- 1 Introduction
- 1.1 Fulfillment Center View
- 1.2 Buttons
- 1.3 Shipping Status Columns
- 1.3.1 Held for Review
- 1.3.2 Queued for Transmission
- 1.3.3 Queued for Pickup
- 1.3.4 Pending Immediate Transmission
- 1.3.5 Unacknowledged Shipments
- 1.3.6 Recently Acknowledged Shipments
- 1.4 Frequently Asked Questions
- 1.4.1 Q: What happens when an order is "rejected" while residing in the shipping transmission queue?
- 1.4.2 Q: There are orders that have been sitting in the “Pending Immediate Transmission” column for a couple of weeks. There was a mismatch on the UltraCart item and warehouse SKU, which we corrected, but the orders still have not transmitted. Why?
- 1.5 Next Steps
Introduction
The Fulfillment Provider View is designed for merchants using a third-party fulfillment center to handle order pick, pack, and ship operations. Unlike self-serviced distribution centers, these merchants will see a modified interface that includes automated transmission and acknowledgment of shipments between UltraCart and their fulfillment provider.
Note: This view is only available when a Transmission Mechanism has been configured under Shipping → Fulfillment Configuration.
Fulfillment Center View
When a fulfillment provider is configured, the Distribution Center view differs from self-managed shipping operations. Merchants no longer have access to the manual shipping toolbar since order handling is automated through the integration.
Buttons
Button | Description |
|---|---|
Refresh | Redraws the screen to reflect any recent order changes and clears all checkmarks. This ensures your view is up-to-date. |
Release | Allows you to release orders that were placed on hold for review, sending them to the fulfillment center. |
Remove from Queue | Removes selected orders from the “Queued for Transmission” list. Select orders via the checkbox and click this button. |
Move | Moves selected orders to another distribution center. Available only when multiple centers are configured. |
Log | Displays the transmission log for integrations with two-way communication. Useful for confirming transmission details and troubleshooting. |
Marked Shipped | Manually mark orders as shipped, if needed. Normally, UltraCart does this automatically when fulfillment confirms shipment. |
Shipping Status Columns
The lower section of the Fulfillment Center View displays the shipping workflow columns. The exact set of columns may vary depending on your fulfillment integration.
Held for Review
Orders in this column are on hold for manual review before being transmitted to the fulfillment center.
Queued for Transmission
Orders appear here if Transmission Schedules are configured. They remain queued until the next scheduled transmission time.
Queued for Pickup
Orders awaiting pickup by the fulfillment center appear here.
If orders remain in this state, confirm that your fulfillment center is polling the UltraCart system correctly.
Tip: Contact your fulfillment center if you experience delays in pickup polling.
Pending Immediate Transmission
Orders appear here when Transmission Schedules are not configured. These orders typically remain for 2–5 minutes before transmission. Extended delays here may indicate a transmission issue (see FAQ below).
Unacknowledged Shipments
These are orders that have been transmitted to the fulfillment center and are awaiting acknowledgment or tracking details.
For one-way integrations, orders skip this stage and move directly to the Recently Acknowledged Shipments column.
Recently Acknowledged Shipments
Orders that have received tracking confirmation and are marked as Completed. Approximately one week’s worth of completed shipments are displayed in this column.
Frequently Asked Questions
Q: What happens when an order is "rejected" while residing in the shipping transmission queue?
A: When an order is rejected, it is excluded from the next transmission batch. The transmission routine checks the order status before sending and removes any rejected orders to prevent invalid fulfillment transmissions.
Q: There are orders that have been sitting in the “Pending Immediate Transmission” column for a couple of weeks. There was a mismatch on the UltraCart item and warehouse SKU, which we corrected, but the orders still have not transmitted. Why?
A: When a transmission error occurs, UltraCart initially retries the order transmission hourly. However, to avoid flooding the fulfillment center with repeated failed transmissions, UltraCart eventually halts retry attempts for problem orders.
After you correct the underlying issue (such as an item or SKU mismatch), you’ll need to manually release those orders to resume transmission.
To release the orders:
Navigate to Shipping → Fulfillment.
Locate the affected orders in the Pending Immediate Transmission column.
Depending on your integration:
Open the three dots menu (⋮) for each order and select Release, or
Select multiple orders and click the blue Release button at the top.
Once released, UltraCart will retransmit the corrected orders to your fulfillment provider.
Tip: Always verify that SKU mappings are consistent between UltraCart and your fulfillment provider before releasing orders.
Next Steps
Configure Fulfillment Centers
Troubleshoot Fulfillment Transmissions