1 Completed Orders Page
- 1.1 Accessing the Completed Orders Page
- 1.2 Date Range Filters
- 1.3 Understanding the Results Table
- 1.4 Actions
- 1.5 Next Steps
2 Why an Order Might Not Appear in the Completed Orders List in UltraCart
- 2.1 Payment Status Issues
- 2.2 Configuration and Integration Issues
- 2.3 Other Considerations

Completed Orders Page

The Completed Orders page provides a quick overview of all orders that have reached the “Completed” state within a specified date range, as configured in the View Orders Search page. To reach the completed orders stage, shippable orders will have been processed for payment and marked as “Shipped”, and service and digitial orders reach the “Completed” stage after payment has been processed.

Use this page to review order details, print invoices, issue refunds, and perform other post‑processing tasks.

Prerequisite: Ensure your merchant account has the appropriate permissions to view and modify order data.
Warning: Deleting orders is irreversible.
Note: Be certain before confirming deletion. Rejecting of orders is an option that leaves the record in order database, while removing the order from the Period Sales reports.

Note: The results on this page respect the Creation Date Begin and Creation Date End filters as configured on the View Orders search page. By default, View Orders applies a 90‑day range.

Accessing the Completed Orders Page

There are two options:

Navigate to Order Management → View All Orders → Then Selecting ‘Completed’ from the Current Stage drop-down list, then clicking Search.
From Order Management click the Completed Orders .

Date Range Filters

Creation Date Begin and Creation Date End determine which orders appear.
These filters are based on derived from the View Orders search page.
Default Range: Shows orders created in the last 90 days.
To adjust the range, click the date fields and select new start/end dates.

Understanding the Results Table

The table displays one row per order, with the following columns:

Column	Description

Column	Description
Order ID	The orderID of the order.
Edits	Icons to view or edit Billing, Shipping, or Items for each order.
Payment Status	Shows if the order is Paid, Partially Refunded, or Refunded.
Shipment Status	Indicates Shipped, Partially Shipped, or Pending Shipment.
Ship To Company	The company name entered for the shipping address.
Ship To Name	The recipient’s full name on the shipping address.
Ship To City	The receipient’s city on the shipping address.
Ship To State	The receipient’s State on the shipping address.
Ship To Zip	The receipient’s Zip Code on the shipping address.
Ship To Country	The receipient’s Country on the shipping address.
Phone	The receipient’s Phone Number on the shipping address.
Email	The receipient’s Email Address on the shipping address.
Bill To Company	The receipient’s Company Name on the billing address.
Bill to Name	The receipient’s Name on the billing address.
Bill To City	The receipient’s City on the billing address.
Bill To State	The receipient’s State on the billing address.
Bill To Zip	The receipient’s Zip Code/ Postal Code on the billing address.
Bill To Country	The receipient’s Country on the billing address.
Creation Date	The Creation Date of the order.
Shipping Date	The Shipping Date of the order.
Shipping Method	The Shipping Method on the order.
Tracking Number	The Tracking Number on the order.
Storefront	The Storefront host that the order was processed through.
RMA	The Return Authorization Number on the order.
Shipping Total	The shipping total on the order.
Order Total	The total on the order.

Note: Use the ‘Result Display Settings’ to fine tune Column Ordering and Row Ordering, as well as hide or show additional columns.

Actions

Above the table, you can perform bulk or individual actions:

Refresh: Reload the table with current filter values.
Print Orders: Print packing slips, invoices, or entire orders.
Delete Orders: Permanently remove selected orders.
Partial Refund / Complete Refund / Refund and Reject: Issue refunds directly from the list.
Download / Export: Export selected orders in CSV format.
Open in New Window: View detailed order editor in a separate tab.

Next Steps

To view all orders (regardless of status), return to View All Orders.
For step-by-step order processing, see the Order Processing Guide.
For API access to completed orders, refer to the Orders API Reference.

Why an Order Might Not Appear in the Completed Orders List in UltraCart

If you are unable to locate an order in the completed orders list, there could be several reasons for this. Here are some common scenarios and solutions based on the UltraCart knowledge base:

Payment Status Issues

Authorized but Not Captured: If an order has a payment status of "Authorized" but has not been captured, it will not appear in the completed orders list. This typically occurs with the "Auth then Capture" authorization model. To resolve this, ensure that the order is marked as shipped in the shipping department to trigger the capture process.
Declined Payments: Orders with declined payments are sent to Accounts Receivable and may not appear in the completed orders list. Check the Payment Status column for any orders marked as "Declined" and review the decline-related settings.
Manual Processing: If an order was manually processed outside of UltraCart, it may still show as "Authorized" within UltraCart. You can mark such orders as processed using the "mark processed (externally captured)" option in the Review Orders system.

Configuration and Integration Issues

Shipping Method Mapping: Ensure that the shipping method mapping is correctly configured. Incorrect mappings can cause orders to be held up or not appear in the completed orders list.
API Permissions: For integrations like PayPal, ensure that UltraCart has the necessary API permissions to capture payments. Without these permissions, orders may remain in a "pending" state.
Date Range Filters: Check the date range filters on the View Orders search page. By default, orders created in the last 90 days are shown. Adjust the range if necessary to include the order you are looking for.

Other Considerations

Auto Orders: If the order is part of an auto order schedule, ensure that the auto order is not inactive or canceled. Inactive auto orders can be found and reviewed under Operations → Order Management → Auto Orders.
Imported Orders: If you are importing orders from external sources like eBay or Amazon, ensure that the import process is correctly configured and that the orders are marked as "completed" during import.

If you have checked these scenarios and still cannot locate the order, consider reaching out to UltraCart support for further assistance.