Auto Order Problem Items Report

The Auto Order Problem Items Report provides a focused view of auto-order subscriptions that encountered issues during a specified period. This report is crucial for quickly identifying, troubleshooting, and resolving problems to ensure the smooth operation of your recurring orders.

What is the Auto Order Problem Items Report?

The Auto Order Problem Items Report helps businesses identify auto-order subscriptions that have failed or encountered issues. It consolidates critical information into a single, easy-to-read view, allowing you to take immediate action. This report is particularly useful for subscription managers and customer support teams who need to maintain active subscriptions and address payment or configuration problems efficiently.

How it Works

The report is presented in a single tab, with each row representing an individual auto-order subscription that has an active issue.

Key Information Provided:

• Original Order ID: The unique identifier for the initial order that established the auto-order subscription.

• Next Attempt: The date when UltraCart will next attempt to process the auto-order.

• Failure Reason: A description of why the auto-order failed (e.g., "card declined," "invalid shipping address," "configuration error").

• Most Recent Rebill: The date of the last attempt to rebill the auto-order, whether successful or not.

• Edit: A direct link to the order's management page within UltraCart, enabling you to quickly access and modify the auto-order settings.

Purpose and Usage

This report is designed to streamline the process of managing problematic auto-orders, offering several key benefits:

• Rapid Issue Identification: Quickly pinpoint which auto-orders are experiencing issues, such as payment failures or incorrect configurations.

• Streamlined Resolution: The Edit link provides immediate access to the order details, allowing for swift updates and corrections.

• Prioritization of Issues: Metrics like the Failure Reason and Next Attempt date help you prioritize which issues need immediate attention to reactivate subscriptions.

• Operational Efficiency: Ideal for teams managing subscriptions, this report enhances efficiency by centralizing problem identification and resolution.

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