The Storefront contains two "Contact Us" sections:

1. Contact us details in the footer section of all of the storefront pages.

2. A "Contact Us" page with an email form to submit a message.

Contact Us details within the footer section of the storefront pages.

The Contact Us information is found in the footer section of the StoreFronts pages and checkout. It is important to keep this information up to date as there is information here (by default) that might be confusing to your customer(s).

1. Navigate into StoreFronts General tab.
   
   

   Open

   

   Navigate to Storefronts → Storefront Host → General tab.

    

2. Scroll down to the "Contact Us Information" section.
   
   

   Open

   

   Storefront Contact Us Configuration section.

   
   
   

3. Make sure all information is current. Click on "Save" at the bottom when finished.

Contact Us page form

By default, there is a Contact Us form page in the storefront catalog. This is in addition to the Footer details mentioned above.

This "Contact Us" form page requires two configuration steps:

1.  Configuring the customer service section for the storefront Footer.
   
   
   

   Open

   

   
   (See our help document for the Customer Service Configuration page)
   
   

2. Configure an UltraCart User that contains the contact us/ customer service email address configured above AND has the "Customer Feedback" email notification enabled.
    

To configure a new user, see: Users.

Q: Can we configure multiple email addresses to receive the "contact us" form submissions?

A: Not within UltraCart. However, you can accomplish the same by configuring email forwarding or CC to additional addresses from your email server.

Frequently asked Questions

Question: Where does my contact form destination email get updated?

Answer: The Contact Us form submissions are sent to the email address configured in the Customer Service Configuration section of your StoreFront. In addition, an UltraCart user must exist with that same email address and have the Customer Feedback email notification enabled. Both pieces are required for proper delivery of Contact Us form submissions.

Q: I updated the footer Contact Us email address, but the Contact Us form still sends somewhere else. Why?
A: The footer Contact Us information and the Contact Us form destination are related but separate configurations. Updating the footer email alone does not automatically update the Contact Us form recipient. Verify the Customer Service Configuration email address and confirm a matching UltraCart user is configured with Customer Feedback notifications enabled.

Q: Can I create a dedicated user just to receive Contact Us emails?
A: Yes. Many merchants create a separate UltraCart user specifically for customer inquiries (for example, support@yourdomain.com). If used only for receiving Contact Us messages, that user does not need additional permissions configured.

Q: We changed our business phone number or address. Where should I update it?
A: Update your business contact details in the Contact Us Information section under:
Storefronts → Storefront Host → General tab.
These fields populate the footer contact information shown throughout the storefront and checkout.

Q: Why are customers seeing outdated Contact Us information on the storefront?
A: This usually means the Contact Us Information fields in the StoreFront General settings still contain older values. Review the phone, email, street address, city, state, and ZIP fields, then click Save after making changes. Browser caching may also delay visible updates briefly.

Q: Can multiple staff members receive Contact Us submissions?
A: UltraCart does not natively send Contact Us form submissions to multiple recipients from this feature. However, you can route messages to a shared mailbox or configure forwarding / CC rules through your email provider.

Q: Is the Contact Us page included by default in StoreFronts?
A: Yes. By default, UltraCart StoreFronts include a Contact Us page containing an email submission form, in addition to the footer contact information shown across storefront pages.