Chase Paymentech Gateway

The Paymentech gateway is presently supported only for legacy merchants that where actively using it prior to 2014. New merchants will need to choose another integrated gateway with their merchant credit card account: Credit Card Processing Transaction Gateway Integration list

Transaction errors

Error 9717

ProcStatus	9717
StatusMsg	Security Information - agent/chain/merchant is missing

Problem

The IP address being used by your server, is not in the merchant approved IP address list with Chase Paymentech.

Solution

You, or the approved merchant contact will need to call Chase Paymentech Gateway support at 1-866-645-1314 and have them update their firewall. Once you have done this, wait 60-70 minutes then re-test your transaction."

UltraCart has the following three public IP addresses: 74.116.32.26 , 74.116.32.25 , 64.74.121.2