The Accounting / Tracking tab of the Customer Profile Editor contains the following sections:

1. Quickbooks

2. Conditional Options

3. Loyalty - CashBack

4. Ledger Entry

QuickBooks

The section may be configured, if you are integrated with QuickBooks Desktop application.

Conditional Options

This section contains options for assigning the customer profile to:

1. Associate with Affiliate

2. Sales Rep Code

Loyalty / Cashback

This section display previous activity for the customer profile associated with the Loyalty / Cashback program

Ledger Entry

Depending upon your Loyalty program configuration for either Cashback or Points program, the ledger entry tool can be used to manually apply debits or credits. The cashback ledger resides at the bottom of the Accounting tab in the customer profile editor, the ledger for the points program is located in the loyalty program configuration page (see below for details for each ledger.)

Loyalty Cashback Ledger Entry

The Ledger Entry tool allow for manual adjustments to the customer profile Loyalty / Cashback ledger

Open

FAQ:

Q: How can we cancel a credit that has been applied to a customers' cashback ledger?
A: To cancel a credit to a customer profile:

1. Navigate: Operations → Customer Profiles → Manage

2. Find the customer profile and click edit

3. Click on the Accounting/Tracking tab

4. Scroll down and use the "New Ledger Entry" section.
   (Note: The amount should be entered as a negative amount to reduce their balance and as a positive to increase their cashback balance.)

Loyalty Points Ledger Entry

For Loyalty points programs, the ledger resides in the Loyalty Program configuration page, not in the customer profile editor.

Main Menu → Configuration → (middle menu) Checkout → (Second section) Loyalty

Open

Click 'Transactions' to access Loyalty Points ledger.

Click on the hyperlink in the navigational breadcrumb ‘Transactions’