Refund/Reject Reasons
About
Configure the Refund/Reject reasons to be assigned to refunded and rejected orders.
Requirements
Requirements Settings
The first section is the requirements section.
There are three possible requirements:
Require item level refund reason code
Require order level refund reason code
Require reject reason code
You can select to require either item or order level refund reason codes, and you can select to enable reject reason codes.
Refund & Reject reason code mappings
The next section is where you are map the Refund & Reject reason codes.
Refund & Reject Reason Code configuration and mapping.
Please note that the codes have a maximum of 20 characters.