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Refund/Reject Reasons

Refund/Reject Reasons

Owned by Hunter Schaeffer
Last updated: Oct 23, 2024
1 min read

About

Configure the Refund/Reject reasons to be assigned to refunded and rejected orders.

Navigation:

Main Menu > Configuration > (Configuration Menu) Order Management > Refund/Reject Reasons

Requirements

 

Requirements Settings
Requirements Settings

The first section is the requirements section.

There are three possible requirements:

  1. Require item level refund reason code

  2. Require order level refund reason code

  3. Require reject reason code

You can select to require either item or order level refund reason codes, and you can select to enable reject reason codes.

Refund & Reject reason code mappings

The next section is where you are map the Refund & Reject reason codes.

 

image-20240411-160149.png
Refund & Reject Reason Code configuration and mapping.

 

Please note that the codes have a maximum of 20 characters.

 

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