How to Fix Desktop Notifications of Incoming Chats

The Conversations application will prompt to allow desktop notifications when an incoming chat happens. Desktop notifications are used whenever the page is not focused in the browser. If that behavior is not happening it is important to check on your browser settings to make sure that you have not blocked the notifications.

First click the lock icon next to the URL. Then click on Site Settings as shown below.

Now verify that Notifications is not set to Disallow. We recommend changing Notifications to Allow and saving.