Manage your Conversations profile
- Jonathan Tew
The My Profile screen allows you to configure your Conversations specific preference as shown below.
By default Conversations will use your first name, but if you would like to change the name that appears while having a webchat with customers you can change the Display Name.
The Profile Badge image will show to customers during webchat. Clicking the Update Profile Image will allow you to upload and crop an image to something suitable for webchat.
Your Default Status on Login will determine your status when you first launch the Conversations application.
Chat limit determine how many automatic engagements that will start with you. Once you chats reach this limit the customers will queue to make sure you are not overwhelmed.
Your default language will help the system know if you need automatic translation when the customer is not conversing in your default language.