How to setup webchat on your Storefront

The first step in configuring webchat on your StoreFront is to setup your queues. Click on the Settings → Queue Management as shown below and then click on the pencil icon to edit the members of the sales queue.

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Adjust the users that you want to be members of this queue and then click update queue.

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Once a queue is configured and members are assigned to it, the next step is deploy the queue out on to your StoreFront with the “webchat” element. Within the StoreFront Visual Builder, add a webchat element to the footer.

The webchat element has a setting for the queue name it is connected to. In the example below the name “sales” matches up to the sales queue that was already configured inside of Conversations.

Below is an example of how the webchat button appears on the Poppy theme when an agent is logged in.

If you want to create additional queues under Conversations, just make sure to deploy a corresponding “webchat” element with that queue name within your StoreFront Visual Builder.

The following StoreFront theme versions have a webchat element located in the footer element of your storefront, for the “sales” queue.

1. Navigate to the storefront in the UltraCart backend, then click the 'Browse Your Store'.

2. Click the 'Edit' button at the top of the page, to engage the Visual Builder, then scroll down to then click the hierarchy menu option in the right panel or scroll down the page to the footer section then when you have the footer highlighted, click the 'H' key to open the hierarchy view.

3. Then, in the hierarchy panel click the 'Footer' element to expand it and you'll see the 'Web Chat' element.