The Storefront contains two "Contact Us" sections:
- Contact us details in the footer section of all of the storefront pages.
- A "Contact Us" page with an email form to submit a message.
Contact Us details within the footer section of the storefront pages.
The Contact Us information is found in the footer section of the StoreFronts pages and checkout. It is important to keep this information up to date as there is information here (by default) that might be confusing to your customer(s).
- Navigate into StoreFronts General tab.
- Scroll down to the "Contact Us Information" section.
- Make sure all information is current. Click on "Save" at the bottom when finished.
Contact Us page form
By default, there is a Contact Us form page in the storefront catalog. This is in addition to the Footer details mentioned above.
This "Contact Us" form page requires two configuration steps:
- Configuring the customer service section for the storefront host:
(See our help document for the Customer Service Configuration page)
Also, configure an special UltraCart User that contains the email address configured above. The messages will be sent to this email address but will not appear within UltraCart back-end. So, make sure that this email address is actively monitored for emails from customers.
Permissions
This Special User does not need to have permissions configured unless other users will be actively logging in.
To configure a new user, see: Users.
Q: Can we configure multiple email addresses to receive the "contact us" form submissions?
A: Not within UltraCart. However, you can accomplish the same by configuring email forwarding or CC to additional addresses from your email server.