FedEx

The FedEx integration is one of the most advanced integrations in UltraCart.  By configuring your FedEx API information, UltraCart will not only be able to estimate rates using the discounts that you have with FedEx, but also print domestic shipping labels directly to PDF. 

FEDEX Credentials

There are two sets of API credentials required for the FEDEX API integration:

1. "Sandbox " Test Credentials (Used to complete the Label Certification)
2. Production Credentials 

The 4 API credentials are:

1. Account Number
2. Meter Number
3. Web Service Authentication Key
4. Web Service Password

Obtaining Your Sandbox Test Credentials

Your test credentials are required to complete the Label printing certification step. 

To obtain your FEDEX Test API credentials:

1. Register for a FedEx developer account if you do not already have one.
2. Login to your FedEx online account. 
3. Visit FedEx Web Services Page --> FedEx Web Services --> Develop and Test --> Get your test key
4. Complete the form and make sure you select "Global and US" , then accept the agreement to continue. 
   (If you're testing intra-country within European countries, select the right country in addtion to a US and Global account number.)
5. Next:
   
   
6. You'll be presented with Account Number, and Meter Number and Authentication Key
   Copy and save your credentials, you'll enter these into your UltraCart account in a little bit.
7. Finally, check your email that is associated to your FedEx account.
   You should receive an email titled:"Your Developer Test Key Registration is complete"
   Copy and save your Test Password.

Obtaining Your Productions API Credentials

1. Visit FedEx Web Services, then navigate:
   FedEx Web Services → Move to Production →  Get Production Key
2. Fill out the presented forms, then accept the agreement to continue.
   See example form selections below:
   
   
3. You'll be presented with the Production Authentication Key and Meter Number. Copy and save the credentials.
4. Next, navigate to: 
   My Profile → Account Management
Copy and save your Production Account Number.

5. Finally, check your email that is associated to your FedEx account.
You should receive an email titled:"Your developer Production Key Registration is complete"
Copy and save your Production Password.

Now that we have our Test and Production API credentials, we can configure them within UltraCart.

Log into your UltraCart account, then navigate:

The FedEx configuration shown below. Fill in your Test and Production Credentials:

Now that you have your TEST and Production credentials saved, you'll need to complete the rest of the UltraCart FEDEX Configuration form.

• For Web Service Version choose "26" from the drop down list
• For Rating you'll choose between "List" (retail pricing) or "Discounted" (your negotiated rates)
• Enter your Sender Address details
• For SmartPost Hub, enter your Hub ID.
• SmartPost Rate < 1 LB (Checkbox field) select if you wish to apply SmartPost rate for packages that weight less than one pound.
• SmartPost Ship > $100 (Fedex will only insure up to $100 with SmartPost) (Checkbox field)
• SmartPost Minimum Weight ____LB (Allows you to specify the minimum weight that SmartPost Rate will be used for estimates.)

General Settings

There are 5 general settings for the API:

1. Web Service Environment (Choose either: Test or Production)
   *Select test during the Label Certification then switch to Production after the Label Certification step is completed.

2. Sender Label Type: Choose "4x6" or "Half Sheet" and also optional setting "( packing slip with 4x6 label)"
   

   There are two types of labels that FedEx can print (half sheet and 4x6).  Most merchants get a Zebra LP2844 label printer and print the 4x6 labels.  The signature type option allows you to control how the customer will be required to sign for the package.  The label reference allows you to print custom fields 1-5 on the label.

3. Signature Type: Choose "Indirect", "Direct", or "Adult"
4. Include Clearance Entry Fee (Checkbox field)

Completing the FEDEX Label Certification Step

Most likely you'll want to take advantage of FEDEX Label printing directly within the UltraCart Shipping department. To enable FEDEX Label printing, navigate to the FEDEX configuration tab:

1. Scroll down the Test credentials column, to the blue button titled "Generate certification labels in test environment", then click the button.
2. You'll be presented with a table of 10 label scenarios, click the button titled "stock test scenarios", then click the save button.
3. Next, click the "Generate labels".
4. Generate test labels within the FedEx test environment associated with the application and
   then submit the test labels to the FedEx label evaluation team(s) for approval.
   
   Note: The Bar Code Analysis group requires a three-business-day turnaround time for
   label evaluation.
   
   To avoid processing delays, follow the below best practices:
   • Labels must be printed on the model printer that will be used in production. These labels
   must be scanned at a minimum resolution of 600 DPI to ensure clear imagesare available
   for the certification process. DO NOT SEND WEB SERVICES GENERATED FILES.
   • For thermal printers, the label image type must be requested in accordance with the
   printer model. Example: ZPLII for Zebra printers
   • Use the sender shipper/recipient address information when creating sample labels for
   evaluation. Only create sample labels for the specific services that are being applied for.
   • FedEx®
   Collect on Delivery (C.O.D.) label must also include the corresponding C.O.D.
   Return label.
   • FedEx International Express®
   shipments must also include the auxiliary/secondary Air
   Waybill (AWB) label.
   • Multi-piece shipments (MPS) must include one label for each package in the shipment.
   • Certain customized FedEx SmartPost® labels require up to 72 hours forevaluation.
   • FedEx Freight® labels do not requireevaluation.
   • Email the PDF and Label Cover sheet to: label@fedex.com
   
   • Physical labels may be sent to:
   FedEx Services
   WTC – Business Solutions Testing
   10 FedEx Parkway
   2nd Floor Horizontal
   Collierville, TN 38017
   
   Note: If the scanned labels are without visible defects (such as lines going through the
   barcode, spots in the ink, or physical damage), then they may pass inspection and approval will
   be granted. However, if there are defects, physical copies will be requested.
   If sending physical labels, pay attention to print quality and accidental enlargement/shrinkage
   of labels (i.e. scaling). These are the top two reasons why labels do not pass the label evaluation
   process.
   Step 6. Label Evaluation
   The Bar Code Analysis group will evaluate the submitted test labels and approve or reject the
   labels. The Bar Code Analysis group will contact you regarding the approval or rejection of the
   submitted labels. If the labels are approved, continue to the next step. If the labels are rejected,
   correct the labels as instructed and resubmit them for approval.

FedEx Freight

Configure FedEx One Rate

To configure FedEx One Rate you need to take the following steps:

1. Navigate to Main Menu > Configuration > Checkout > Shipping > Then click on FedEx under Carriers. Then change the Web Services Version to Version 26. Then click save.
2. Navigate to Main Menu > Configuration > Checkout > Shipping > Packages. From you you need to add in the FedEx One Rate Packages. You can do this one at a time or by clicking on the "Add FedEx One Rate Packages". This will add all the packages at once.

FEDEX API Troubleshooting

FedEx API Errors

Frequently Asked Questions

Q: We have configured the FEDEX API and we can print labels for domestic orders, but when we try printing the FEDEX labels for orders shipping via Fedex: Ground to Canada an error is "No domestic fedex orders were selected.", why is that?
 

A: The Fedex API integration Web Service Version 10 will only print orders shipping within the United States. For international delivery labels, change the Web Service Version to "26".

Q: I have had my FEDEX credentials configured for a long time, but I am now getting an error when attempting to print a FEDEX label that I need to configure the FEDEX credentials, why am I suddenly encountering this error?
    

A: The UltraCart-FedEx  integration recently was updated to support FedEx One Rate. In this update, UltraCart made a change to the Label printing service so that the from address is calculated against the address configured within the shipping Distribution Center, instead of from the FedEx Sender Address details listed in the FEDEX API section. This change was made to prevent scenarios where the FedEx API Sender Address was configured differently than the DC address, which would potentially cause the printed labels to be generated from a different "from" address than the address used in the Shipping estimate the customer received during the checkout process.

To resolve this error, navigate to the shipping Distribution Center and update the address details in the top section of the DC editor to match the address configured in the FedEx API Sender Address:

      and 

Related Documents

https://www.fedex.com/us/developer/downloads/pdf/CertificationGuidelines.pdf

FedEx API Error Codes:
https://www.fedex.com/templates/components/apps/wpor/secure/fsms/pdf/100/FSMS_1061_TCR_Aug2010.pdf