The Storefront contains two "Contact Us" sections:
- Contact us details in the footer section of all of the storefront pages.
- A "Contact Us" page with a email form to submit a message.
Contact Us details within the footer section of the storefront pages.
The Contact Us information is found in the footer section of the StoreFronts pages and checkout. It is important to update this information as there is information here (by default) that might be confusing to your customer.
- Navigate into StoreFronts General tab.
- From here, scroll down to the "Contact Us Information" section.
- Once the information has been updated, click on "Save" at the bottom of the page.
Contact Us page form
By default, there is a Contact Us form page in the storefront catalog. This is in addition to the Footer details mentioned above.
This "Contact Us" form page requires two configuration steps:
- Configuring the customer service section for the storefront host:
(See our help document for the Customer Service Configuration page) - Also configure an UltraCart User that contains the same email address. This user can be without permissions provided its not a user that other users will be actively logging into. The messages will be sent to this email address, the messages do not appear within UltraCart back-end, sop make sure that this email is actively being monitored.
To configure a new user, see: Users.