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Once you've located an auto order and it is presented in the search results list, click on the "edit" button to the right. This will take you to the Auto Order Editor screen.


Auto Order Editor Screen


This screen is divided into 4 sections; Settings, Credit Card Information, Items and Order History. Much of this information can be edited.
The original order ID is shown at the top of the screen. The customer will also have this number and may refer to it when they contact you regarding cancellation or changes.

Settings

There are 4 fields here that you can edit on the Settings section:


Field NameDescription
EnabledThis field will indicate if the Auto Order is active or inactive. A check box will be in the box to the right of the word Enabled when the Auto Order is Active. To make this auto order inactive, remove the check mark from the box. 
Cancel After _____ More OrdersThis field allows you to have the Auto Order cancelled after a certain number of recurring orders have occurred (as scheduled). Enter the number desired in the text box. 
Credit Card Attempt _____This field indicates the number of times the card processing has failed. This field will reset to zero if and when the card is successfully processed. Successful results will usually come from updated card information entered by the merchant. 
Next Attempt _____This field indicates the next date the credit card will be processed after failure. The default is every 3 days. If the card fails after 3 attempts, the Auto Order will be set to inactive (the check mark in the Enable Field will automatically be removed).
Override Affiliate IDThis field allow you to set or override the affiliate on an auto order so that the new affiliate will receive credit for any new orders placed as part of the auto order.

Credit Card Information

This section will show the credit card information that the merchant used during the original purchase of the Auto Order. It will show the Card Type, Card Number and Card Expiration date.

Items

This section will show 8 fields allowing you to alter or establish new settings on the Auto Order.

Field NameDescription
Original Item IDis the Item ID you assigned during creation of the item in the item editor. This field cannot be changed. 
Quantitywill be the Quantity of the item that the customer selected on the original order. 
Frequency Overridedisplays the frequency for how often the order is recurring. If this is an Automatic Auto Order it will show the frequency that the merchant established. A drop-down list is provided so you can change the frequency if desired. 
Next Shipmentshows the next date the recurring order will occur.
Next Item IDshows the Item ID for the next shipment. This could be the same as the Original Item ID if so configured or it could be a different Item ID in the case of a "Step Item ID".
Number of Rebills shows the number of auto orders that have already occurred. 
No Orders Afterallows the merchant to indicate a STOP date which will terminate the auto order program after the date entered in the text box. 
Override Unit Costallows merchants to change the original unit cost by placing the new unit cost into the text box. 
Override Unit Cost for Next "x" Ordersallows merchants to set the number of orders that the preceding "Override Unit Cost" will be in effect for. Enter the number in the text box.

Order History

This section shows the history of auto orders as they have occurred. You can click on a particular Order ID (link) to bring the order into the Order Editor.


Click on the "Save" button at the bottom of the screen to save any changes.

 

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