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Congratulations! Your UltraCart account is now configured to use Authorize.Net
Reviewing Transaction History of placed orders
When an order is placed that has not been successfully process for payment, the order will go into the Accounts Receivables department for your review of the transaction responses in order to determine why the transaction failed. To see the transaction history of an order in the A/R department, navigate:
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Frequently Asked Questions
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| title | FAQ's - Click any question to reveal or hide the answer.) |
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| title | All of a sudden our orders are not processing, what could cause it to stop the credit card authorizations from working? |
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| For various reasons, including higher than normal processing to excess chargebacks can cause the account to placed on hold. but the most common reason is accidental change of the Authorize.net transaction key. When you generate a new transaction key form within Authorize.net and existing transaction key's in use (such as the on inside UltraCart) will expirer after 24 hours. Failure to update the transaction key within UltraCart's configuration area will result in the transactions being rejected by the gateway due to a transaction key mismatch. |
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| title | I see UltraCart records the transaction ID for successfully authorizations within the "Transaction History" page of an order invoice. Can I use that to look the transaction up in Authorize.net? |
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| Answer: Yes, you can look up all unsettled and settled transactions that have occurred within the last two years. See the following Authorize.net help doc for details: https://support.authorize.net/authkb/index?page=content&id=A714&actp=LIST |
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| title | If we configure UltraCart to require the "Company" field during checkout, is the company field passed to Authorize.net during the authorization? |
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| Yes, the billing address company field will be passed along with the rest of the billing address and credit card details. |
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| title | Do you know circumstances why Authorize.net accepts or rejects transactions? |
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| Yes. We track all the response codes that we get back from auth.net and there is a running list of what they mean here. http://developer.authorize.net/tools/responsereasoncode/ They send both an error and a response code, or multiples of they have a need. |
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Helpful resources
https://www.authorize.net/support/CP/helpfiles/Reports/Transaction_Detail/Transaction_Detail_Reports.htm
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