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changes.mady.by.user Jonathan Tew

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titleWhy is there a difference between the legacy sales graph and the dashboard for today?

The newer dashboard system works off an event processing system which process approximately 45 minutes behind real-time.  The data will eventually be consistant with the legacy sales graph.


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titleI'm trying to build some deeper reporting for our orders coming through ultracart. I've exported the orders using all columns into a CSV format and the numbers I see from those orders don't match the "Total Sales" number in the Statistics (Basic) section. I was wondering if you could enlighten me as to how that number and the "Total orders" is calculated. I have all the orders in one table with line items in the order broken out into another table and I can't seem to match the numbers up.

The analytics bus that drives that dashboard is not guaranteed to be accounting perfect - it's meant to be a snapshot representation on sales activity.  One should not try to match those up literally penny for penny.  Instead, if you're doing accounting type reporting, use either the Reports menu or order exports for conducting a deeper analysis.