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The Problem

You're expecting a particular shipping method to display for an order and it's not available.

Quick Steps to Troubleshooting

  • Login to the merchant portal
  • Navigate to the Item Screen
  • View the links for the item you're having trouble with
  • Click on "open in new window" button
  • On the cart screen that appears, click the 'Actual Shipping' link
  • Enter location information into the form
  • Back on the cart page, click the 'View Packing Solution' link
  • Review the packing solution for information.
  • Scroll to the bottom and review the section 'No Estimates for Shipping Methods'

No Estimates for Shipping Methods - Reason Codes

"Not Valid for" reasons

TODO

Detailed Steps to Troubleshooting

Here are some screenshots illustrating the steps needs to troubleshoot a shipping method

Login to the merchant portal

Navigate to the Item Screen

Home Items Item Management

View the links for the item you're having trouble with

Click on the "open in new window" button to add the item to the cart

Enter location information into the form

Review the packing solution for information.

Scroll to the bottom and review the section 'No Estimates for Shipping Methods'

 

Troubleshooting Shipping while using the BEOE

Within the BEOE tool you can also troubleshoot any shipping issues by using the "View packing solution" option.

You can find BEOE by going to:

Main Menu Operations Order Management Manually enter an order

Once an address and item has been added there will be a section to Calculate shipping. If you click the Calculate button, but no shipping method are returned or you don't see the one you would expect you can use the "View Packing Solution" link to view the details of the shipment.

 We will also display just above the link the "Last Calculation Attempt", and the details we got back. In this case there were zero applicable shipping methods found. By clicking on the " View Packing Solution" we can see that the international shipping method for this account have been disabled and no other method are allowed internationally.

 

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