Keeping customers informed about the status of their shipment is critical to a smooth e-commerce transaction. UltraCart’s enhanced package tracking system is designed to solve common problems with package tracking by unifying the customer experience, providing enhanced notifications, and enabling SMS communication.

Pricing

The tracking system comes in two different options:

• Without SMS (3 cents/shipment)

• With SMS (5 cents/shipment)

The service begins with a 14-day free trial to experience how this new functionality can enhance your business.

New Functionality

The customer will receive three additional transaction notifications:

• Expected delivery

• Out for delivery

• Delivered

In addition, your customer service representatives will have the integrated tracking information at their finger tips on the view all orders screen. Having this data readily available means faster resolution of customers' shipping related inquiry. Your customer service will have a unified view of USPS, UPS or FedEx tracking information including as shown below.

The enhanced package tracking functionality also enables deeper integrations by providing the three new delivery events to:

• Webhooks

• Data Warehouse

• StoreFront Communication Flows

Configuration

To enable this functionality, navigate to:

Configuration → Checkout → Shipping → Tracking

StoreFront Theme Requirements

Your StoreFront must be running one of the following minimum theme versions to use the latest transaction notifications and provide SMS opt-in capabilities on the receipt.

FAQ

Q) Is there a charge for a shipment that does not have a tracking number?

A) No, only successfully tracked shipments are billed. The customer will not receive the expected delivery, out for delivery or delivered notifications.

Q) Is there a charge for a shipment that does not have a valid tracking number?

A) No, only successfully tracked shipments are billed. The customer will not receive the expected delivery, out for delivery or delivered notifications.