The Problem
You're expecting a particular shipping method to display for an order and it's not available.
Quick Steps to Troubleshooting
- Login to the merchant portal
- Navigate to the Item Screen
- View the links for the item you're having trouble with
- Copy the buy link into a new browser window to create a cart with that item
- On the cart screen that appears, click the 'Actual Shipping' link
- Enter location information into the form
- Back on the cart page, click the 'View Packing Solution' link
- Review the packing solution for information.
- Scroll to the bottom and review the section 'No Estimates for Shipping Methods'
No Estimates for Shipping Methods - Reason Codes
- Disabled by merchant.
- Does not meet the valid only for criteria for this shipping method.
- Does not meet the valid only for pricing tier criteria for this shipping method.
- First Class mail must weigh 13 ounces or less.
- Invalid shipping method for [XXXXX] item(s) in the cart.
- Method is not mapped to the third party fulfillment provider.
- One or more of the items in the order does not qualify for USPS: Media Mail.
- One or more of the items in the order does not qualify for XXXX Shipping Method.
- Package did not meet individual package weight restriction.
- Package exceeds maximum insured value restriction.
- Package exceeds maximum value restriction.
- Shipper did not return an estimate for all of the boxes.
- Shipping method is invalid because (screen branding theme) is one of the invalid for screen branding themes configured on this method.
- The Destination ZIP Code you have entered is invalid.
- This method is not being rated.
- This shipping method is not valid for residential shipments.
- Total shipment did not meet weight restriction.
- Unable to pack items into boxes.
"Not Valid for" reasons
- This shipping method is not valid for international shipments.
- This shipping method is not valid for domestic shipments.
- This shipping method is not valid for P.O. Box shipments.
- This shipping method is not valid for United States shipments.
- This shipping method is not valid for residential shipments.
- This shipping method is not valid for business shipments.
- This shipping method is not valid to continental US.
- This shipping method is not valid to APO/FPO addresses.
TODO
- Invalid for distribution center [...]
- 6011 - Postal code not served.
- USPS Error: Exceed maximum weight for mail service type. Maximum weight to [...] = [##].
- Shipping method is invalid for shipments sent on [...].
- Error Information: The Destination ZIP Code you have entered is invalid.
- Item [...] requires delivery within [...] calendar days, but delivery will take [...] in transit. Box would ship on [...] and be delivered on [...]
- Customer has invalid pricing tier for this shipping method.
- Error Information: The Origin ZIP Code you have entered is invalid.
- Service not available.
- Saturday delivery not available for the recipient zipcode.
- Error communicating with PeriShip API. Message [...]
- Filtered because [...] is available.
Detailed Steps to Troubleshooting
Here are some screenshots illustrating the steps needs to troubleshoot a shipping method
Login to the merchant portal
Navigate to the Item Screen
View the links for the item you're having trouble with
Copy the buy link into a new browser window to create a cart with that item
On the cart screen that appears, click the 'Actual Shipping' link
Enter location information into the form
Back on the cart page, click the 'View Packing Solution' link
Review the packing solution for information.
Scroll to the bottom and review the section 'No Estimates for Shipping Methods'
