At times a merchant may desire to edit, disable, enable or cancel their customers "auto order". Although an email is usually (merchant option) sent to the customers with a cancellation button (link) they may call upon you, the merchant, to make changes (i.e., credit card information update).
To edit an Auto Order setting, you will need to locate the auto order. To use the Auto Order Search routine navigate to:
Main Menu Operations
Order Management
Auto Orders
You can enter one of 19 different search criteria to locate the customer's auto order. Your entry must be an exact match and is case sensitive. If it fails, go back to the Auto Order Search screen and try a different field (example: use email vise last name).
Auto Order Search screen
Once you've entered your criteria, click on the "Search" button. If a match is found, the Search (results) screen will then appear with a list of the order(s) that match the criteria. 
Auto Order Search Results screen
FAQ: Search Auto Order by other than Order ID.
Question: Is there a way to search for orders based on the confirmation number that is emailed to customers when we cancel their auto ship?
Answer: Sure. We'll use the number SS2GXD576y as an example code. Navigate to Operations -> Order Management -> Auto Orders. Enter the Confirmation Number into the "code" field.
HINT: Keep in mind you can also use wildcards. So for example if they enter "SS2GXD576y" and you don't find anything you could also search "SS2GXD*" which would show you anything that starts with the first six characters. From there you have the original order ID and all the re-billed order IDs to accomplishing the handling of returns.