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The "Abandon Lead" report generates a spreadsheet containing the retained shopping cart details of the shopping cart sessions which were abandoned prior to finalizing the order to a receipt. The abandonments are captured after the shopping cart abandonment interval has been reached (the default abandonment internval is 60 minutes but may be configured much higher, expecially when you have the Return Email tool configured.

titleAbandonments Retention

The Abandonments are retained for the last 90 days.


titleImport details about abandonments

Order failed during the auto closing of an upsell order

We got an order from a customer, and it was rejected because

This order failed during the auto closing of an upsell order.

Whenever someone enters into the upsell section of the checkout process the system starts a 45 minute timer. At the end of the 45 minute timer the system automatically finalizes their order. This occurs if the customer closes out their web browser before going all the way to the receipt. If the credit card fails to charge successfully during the finalization step then the order goes into the Accounts Receivable with a note on it. You should followup follow up with the customer to obtain valid credit card information so that the order can be processed.

Since the upsell after is captured at whatever state the customer leaves it, you may find some orders captured with many of the fields that are normally required left blank.

Abandon Lead and Return Email



Related Documentation

Abandon IntervalReturn Email