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Server | merchantftp.ultracart.com |
Username | <MerchantID>/<LOGIN> |
Password | <FTP Password> |
| SFTP Port Number | 21 |
Notice that the values in angle brackets are replaced with the actual values for the account.
Please make sure to study the format for the credentials carefully.
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One of the most popular FTP clients available for free is FileZillaCuteFTP. This quality open source FTP client is downloadable from httpfrom https://filezilla-project.org/installer.globalscape.com/pub/cuteftp/cuteftp.exe
The screen shot below shows the proper configuration in the FileZilla the CuteFTP site manager for accessing the UltraCart FTP server.
(Please Note: A previously recommended FTP client, Filezilla, is no longer recommend due to issues with malware that is inserted from some file download repositories.)
Notice the use of credentials as explained earlier in this chapter. The other field highlighted on the configuration screen is the server type. The UltraCart FTP server supports FTPES (FTP over explicit TLS/SSL). If this option is available, UltraCart recommends using it because the FTP control port used to transmit the username and password will be encrypted making the communication very secure.
While a complete tutorial on how to use FTP or FileZilla in particular is out of the scope of this guide, below is a brief explanation of the windows. Notice the client is divided into two sides "Local site" and "Remote site". The remote site represents the UltraCart FTP server. 
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A common assumption is that every hosting site supports PHP files. UltraCart's catalog system does not support PHP files because it is a virtual hosting environment shared by multiple tenants. If a site has PHP content for something like a blog it should be hosted in a subdomain pointed to commodity LAMP (Linux, Apache, MySQL, and PHP) hosting environments like GoDaddy, 1&1, etc. hosting environments. If you do upload PHP files to UltraCart the system will not interpret them and will simply serve them up to the browser as any other binary content.
Troubleshooting login Issues
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| Code Block |
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Status: Resolving address of merchantftp.ultracart.com Status: Connecting to 74.116.32.26:21... Status: Connection established, waiting for welcome message... Response: 220 Service ready for new user. Command: USER DEMO9/Admin2 Response: 331 User name okay, need password for DEMO/Hunter. Command: PASS ********** Response: 530 Authentication failed. Error: Critical error: Could not connect to server |
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Here is an example of a failed login after three previous failed attempts and the FTP block has been initiated:
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