Overview
At times a merchant may desire to edit, disable, enable or cancel their customers "auto order". Although an email is usually (merchant option) sent to the customers with a cancellation button (link) they may call upon you, the merchant, to make changes (i.e., credit card information update).
To edit an Auto Order setting, you will need to locate the auto order. To use the Auto Order Search routine navigate to:
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Main Menu → Operations → Order Management → Auto Orders |
You can enter one of 19 24 different search criteria to locate the customer's auto order. Your entry
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Your search criteria must be an exact match and is case sensitive. |
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For partial searches, use the asterisk character as the "wildcard" (shift+8 on your keyboard). For instance if your have an order STORE-0000012345 and you want to search using 12345 then the proper string to enter on the order ID field is *12345. You can also search for partial names, emails, etc. For instance if you know the persons email contains mike and is at gmail you could enter *mike*gmail* to perform a wildcard search. |
Auto Order Search screen
Once you've entered your criteria, click on the "Search" button. If a match is found, the Search (results) screen will then appear with a list of the order(s) that match the criteria. 
Auto Order Search Results screen
FAQ: Search Auto Order by other than Order ID.
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HINT: Keep in mind you can also use wildcards. So for example if they enter "SS2GXD576y" and you don't find anything you could also search "SS2GXD*" which would show you anything that starts with the first six characters. From there you have the original order ID and all the re-billed order IDs to accomplishing the handling of returns.