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Introduction
Chargebacks911 is a third-party service that specializes in chargeback management and loss recovery solutions. Their platform helps merchants prevent chargebacks before they occur and provides tools to dispute and recover losses when chargebacks happen. UltraCart integrates with Chargebacks911 to streamline the chargeback management process directly from your UltraCart account.
Prerequisites
Prerequisite: You must have an active Chargebacks911 account with API credentials (username, password, and environment).
Step-by-step Instructions
This tutorial will walk you through configuration of the Chargebacks 911 integration.First navigate to Chargebacks911 integration.
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Main Menu → Configuration → Order Management → Chargeback Processing |
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1. Configure Chargebacks911 Integration
Navigate to Main Menu → Configuration → Order
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Management → Chargeback Processing
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.
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Enter your Chargebacks911 API Username, Password, and Environment.
Then click on the “new” next to merchant account profile as shown in step 2 above.
Give the merchant account profile a description and account number as shown in step one. These values are basically descriptive in nature and aren’t really used in the integration. For the transmission mechanism select Chargebacks 911 and then select from the drop downs the Chargebacks 911 account id and merchant id. These values will determine which Chargebacks 911 Account/Merchant ID combination orders will route to that use this Merchant Account Profile.
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2. Create Merchant Account Profile
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Click on New next to the Merchant Account Profile section.
Provide a Description and Account Number for the profile.
Note: These fields are for internal reference only and are not used in the actual integration logic.
For Transmission Mechanism, select Chargebacks911.
From the dropdown menus, select the appropriate Chargebacks911 Account ID and Merchant ID. These values determine which Chargebacks911 account/merchant ID combination is used for the orders processed through this profile.
3. Associate Merchant Account Profile with Payment Gateways
Navigate to Configuration → Checkout → Payments
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Click on
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Rotating Gateways.
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Click
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Edit next to each
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Rotating Transaction
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Gateway you wish to configure.
Scroll
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to the
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gateway type section and
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assign the correct Merchant Account Profile
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for each card brand
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.
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Save your changes to the Rotating Transaction Gateway
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.
Once saved, UltraCart will begin transmitting chargeback data to Chargebacks911 according to the configurations you've set.
4. Upgrade from Sandbox to Production
Important: After upgrading your Chargebacks911 credentials from sandbox to production, you must edit each Merchant Account Profile and update the Account ID and Merchant ID to reflect the production values.
Monitoring Integration
You can monitor Chargebacks911 integration activity using UltraCart's Integration Log system.
Conclusion
With the Chargebacks911 integration configured, UltraCart will automatically forward chargeback data to help you proactively manage and respond to chargebacks.
Next Steps
Review additional UltraCart integrations in the Integration Documentation.
Visit Chargebacks911 for more information about their services.