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At times a merchant may desire to edit, disable, enable or cancel their customers "auto order". Although an email is usually (merchant option) sent to the customers with a cancellation button (link) they may call upon you, the merchant, to make changes (i.e., credit card information update).
To edit an Auto Order setting, you will need to locate the auto order. To use the Auto Order Search routine navigate to:
| Panel |
|---|
Main Menu → Operations → Order Management → Auto Orders |
You can enter one of 19 different search criteria to locate the customer's auto order. Your entry must be an exact match and is case sensitive. If it fails, go back to the Auto Order Search screen and try a different field (example: use email vise last name).
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