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Forced Change of Ownership 

In situations where the current "Owner User" designation must Sometimes the ownership  must be changed to a new user and the current Owner User is either unable or unwilling to voluntarily transfer the Owner User to the new Owner User.  In this case, UltraCart will require that the new Owner User Email proof of ownership of the company.

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A regular user is simply any other user on the account that is not the owner. There is no limit on the number of user users that can be configured and it . It is best to have create a new user for any person that will need needs access into the account.


Info
titleUser notes
  • The general rule is to limit user permissions to their role in the organization. This not only keeps roles understood in your organization, but it keeps users from committing unknown errors in areas wherein they are not trained.
  • Each user should have an email address on file that they have direct access to since they may need to respond to "IP Address activation" and to receive reset passwords, etc. 
  • The "Edit User" permission is one that you should take particular care in granting. Like an "Admin User" in other systems, this user permission grants access to add and edit users.Which means they can also grant themselves whatever access they want. 

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Info

When the edit screen displays, notice the password field is completely blank. For security purposes, UltraCart never redisplays a user's passworddisplays passwords. To change the user's password enter a new password and repeat the new password in the confirmation field. If you do not wish to change a user's password, you may leave this field blank. 

Note

Support personnel cannot see nor change your password. They can reset the password via an email In cases of denied access (incorrect credentials during log-in for example), a password reset email containing a temporary password can be sent to the email address recorded for that user   containing a temporary password.

Related:

User Configuration Screen

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PCI requirements dictate that each person on the system should have their own login to an account and logins can not be simultaneously shared. So if another person logs in with the same logincredentials, it will invalidate the first person's session (knock them off). Therefore, owners should create an individual user account for every single person that is accessing UltraCart, giving only the necessary permissions to each user. There are no additional fees for additional users.

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Tip
titleUser configuration Tips
  • Most users do not need access to the configuration or reporting sections of the system.
  • Creating a user to handle as" customer service so that " to avoid an individual's name does not appear appearing on correspondence with customers is a good idea. 

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