Support Menu
The Support Menu is located Towards the bottom of the UltraCart Main Menu and is color coded green.
The Support Menu will be visible from any screen that displays the main menu.
Support Menu Options
Clicking on the green "Support" menu option expands a full view of the following support links:
- Open Case
- Forum
- Documentation
- Contact Us
Click on any link to use that support feature.
Open Case
Clicking "Open Case " opens a form for submitting a support case:
This page creates an support case using the Issue Summary as the "Subject" and the "Detailed description of your issue" as the body.
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You can use either the "Open Case" or simply email to "support@ultracart.com". If you email to support you will get an auto response providing you your case number, and you are able to provide follow up communication to your case via the auto response (or any subsequent replies.) |
Forum
Clicking "Forum" displays the list of Peer-to-Peer forums:
The Peer-to-Peer forums allow for the UltraCart merchants to share information administering their UltraCart account.
The top section provides a listing of the most recent forum posts, and the bottom section provides links to jump to and browse a particular forum topic.
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As you participate, please remember the following guidelines:
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Documentation
Clicking on "Documentation" will take you to our main documentation are, located at http://docs.ultracart.com
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See Also: Getting Help