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Auto Order Search Results screen
FAQ: Search Auto Order by other than Order ID.
Question: Is there a way to search for orders based on the confirmation number that is emailed to customers when we cancel their auto ship?
Answer: Sure. We'll use the number SS2GXD576y as an example code. Navigate to Operations -> Order Management -> Auto Orders. Enter the Confirmation Number into the "code" field.
HINT: Keep in mind you can also use wildcards. So for example if they enter "SS2GXD576y" and you don't find anything you could also search "SS2GXD*" which would show you anything that starts with the first six characters. From there you have the original order ID and all the re-billed order IDs to accomplishing the handling of returns.