Giving an Auto Order Customer One Free Item

Sometimes merchants will give their auto order customers a "Free of Charge" order.  Sometimes that will encourage the customer to continue with the Auto Order program. If you want to do the same, here's how:

First:  locate their order by navigating to:

That will place you at the AUTO ORDER SEARCH screen.  Enter your search criteria (Last Name, First Name, Order ID, etc.) to search for the customer's order.  Then click the Search button at the bottom.

Hopefully you have entered correct search criteria which will present your order like the following:

edit on their record.  Enter zero for "Override Unit Cost" and then enter one for "Override Unit Cost for Next X Orders" as shown below.

Click the Save & Reload button.  Scroll down to the future shipments section and you will see that the system should plan to give them their next order for free and then resume normal charges.