Customers have a variety of methods to unsubscribe from communications email. This document will describe how the system reacts to their unsubscribe activity:
Option 1: Unsubscribe Link at the bottom of their email
The customer is taken to a web page where they can manage their subscription preferences.
Option 2: Unsubscribe option within their email client
The system will react differently based upon whether the email was from a campaign or flow.
Campaign
Segment - suppressed on the segment
List - removed from the list
Flow
If the trigger was a list subscribe, unsubscribe from the list
If the trigger was a segment add, suppress on the segment
All cases terminate the rest of the flow
Customer Unsubscribe & List Management Form
Within the Storefronts ‘List & Segments’, in List Editor, you have a slider button to enable/disable the Customer Unsubscribe & List Management form The advantage of enabling this option is that it allows the customer to unsubscribe from a particular list without having to unsubscribe from all marketing.
Example:
When the customer clicks on the unsubscribe link with-in a marketing email, they will have granular unsubscribe options, in addition to a global unsubscribe:
Option 3: Spam Complaint
Ideally the customer feels confident that they are receiving your marketing emails appropriate because of the interactions with your customer and understands that you will honor the unsubscribe requests and won’t click the spam complaint button, but inevitably some customers will.
The customer is globally unsubscribed from all future marketing emails through the communications system. UltraCart will still send transactional emails like receipts and shipment notices until the customer places a future order and opts back in.