Keeping customers informed about the status of their shipment is critical to a smooth e-commerce transaction. UltraCart’s enhanced package tracking system is designed to solve common problems with package tracking by unifying the customer experience, providing enhanced notifications, and enabling SMS communication.
Pricing
The tracking system comes in two different options:
Without SMS (3 cents/shipment)
With SMS (5 cents/shipment)
The service comes with a 14-day free trial so there is nothing to lose by learning how this new functionality can enhance your business.
New Functionality
The customer will receive three additional transactional notifications:
Expected delivery
Out for delivery
Delivered
In addition, your customer service representatives will have the integrated tracking information at their finger tips on the view all orders screen. Having this data readily available will mean faster resolution of the customer’s shipping related inquiry. Whether the shipment is USPS, UPS or FedEx your customer service will have a unified view of the tracking information including as shown below:
The enhanced package tracking functionality also enables deeper integrations by providing the three new delivery events to:
Configuration
To enable this functionality, navigate to:
Configuration → Checkout → Shipping → Tracking
StoreFront Theme Requirements
In order to utilize the latest transactional notifications and provide SMS opt-in capabilities on the receipt, your StoreFront must be running one of the following minimum theme versions:
Theme | Minimum Version |
|---|---|
Elements | 2.04 |
Hero | 1.06 |
Jewel | 1.03 |
Lifty | 1.04 |
Native | 1.04 |
Natural VB | 1.05 |