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Order failed during the auto closing of an upsell orderWe got an order from a customer, and it was rejected because
Whenever someone enters into the upsell section of the checkout process the system starts a 45 minute timer. At the end of the 45 minute timer the system automatically finalizes their order. This occurs if the customer closes out their web browser before going all the way to the receipt. If the credit card fails to charge successfully during the finalization step then the order goes into the Accounts Receivable with a note on it. You should followup with the customer to obtain valid credit card information so that the order can be processed. Since the upsell after is captured at whatever state the customer leaves it, you may find some orders captured with many of the fields that are normally required left blank. |
Abandon Lead and Return Email
If you are using the return email feature a customer will not be considered an abandon until after the return email has expired. If the customer receive the return email and is provided a coupon, the coupon will display as part of the usage report, but it will not be an abandon cart and the customers information will not be displayed as an abandon customer.
Related Documentation
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