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Email Service Configuration
Email server
UltraCart allows you to have receipts sent through your own sending domain or email server so emails arrive from your address instead of from the standard @ultracart.com email addresses. This feature is optional and should only be configured by merchants that have an email server capable of sending authenticated SMTP traffic.
You may configure a different email server for each StoreFront or legacy theme. Legacy Themes are managed here: Home → Configuration → Screen Branding Themes
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Field | Description | Required |
|---|---|---|
| Type | Toggle switch between the SMTP and Sending Domains configurations. | Yes |
Server | The hostname of the SMTP server. For example smtp.gmail.com | Yes |
Alternate Port | If left blank, the default port (25) is used, but some servers (i.e. gmail) require port 465 for secure SMTP | No |
Username | The username of the email account. Often this is also the email address | Yes |
Password | The password of the email account. | Yes |
The email address | Yes | |
Friendly Name | The name that appears in the email header. Typically this would be something like XYZ Company Customer Service | Yes |
| Options | Three options are: Copy to Theme → Applies the configured details to all email notifications for the theme. Copy to All → Applies the configured details to all email notifications for ALL of the themes. Clear Entire Theme → Clears the credentials from all of the email notifications for the theme. |
Sending Domains Type
StoreFront Communications utilizes email sending domains to transmit email messages instead of SMTP through your own email server. The reason for email being sent this way are:
Easier to configure than SMTP
Company email infrastructure is typically not designed or permitted to handle the volume of email associated with marketing.
Email sending domains allow UltraCart to receive detailed events regarding: delivery, bounce, open, click and spam complaints.
Provides merchants visibility into the delivery of their transactional emails (receipts, etc.) within the UltraCart interface (not possible with direct SMTP)
Once you configure your sending domain within StoreFront Communications, any existing email addresses associated with this domain will start using the sending domain instead of SMTP.
| Field | Description | Required |
|---|---|---|
| Type | Toggle switch between the SMTP and Sending Domains configurations. | Yes |
| Sending Domain | Select the Sending Domain (will appear after the required DNS entries are configured.) | Yes |
| Email Address | The email address from your domain that should appear as the "From" address in the outgoing emails | Yes |
| Friendly Name | The name that appears in the email header. Typically this would be something like XYZ Company Customer Service | Yes |
| Options | Three options are: Copy to Theme → Applies the configured details to all email notifications for the theme. Copy to All → Applies the configured details to all email notifications for ALL of the themes. Clear Entire Theme → Clears the credentials from all of the email notifications for the theme. |
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Troubleshooting Email Notification issues
Question: "We are noticing that the password reset email notification for the Affiliate Dashboard login is being sent from an Ultracart email address ("uc.usernotify@ultracart.com"), even though we have configured our own email address in the Email Addresses configuration page... Why is that?"
Answer:
For security reasons emails with passwords will always come from an Ultracart email. This is to prevent domain spoofing and other security issues.
Question: "My email notifications regarding order activity in my account have stopped arriving, and I have not made any changes, and I'm getting emails from other sources... Why is that?"
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