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Fulfillment Provider view - for merchants using a Fulfillment Center (Transmission Mechanism must be configured) to monitor the fulfillment activity of the orders.
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| Button | Description | |||||
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| Refresh | Click on this button to reload the page. This will insure you are current with any possible order changes that may have occurred and it will remove all check marks. It's a simple and quick way to start over with a clean and up-to-date screen. | |||||
| Release | Clicking this button will release orders from the "Held for Review" column. | |||||
| Remove From Queue | This button is used to remove orders (Queued for Transmission) that you've decided not to send to the fulfillment center. Click on the checkbox to the left of the orders desired and then click on the "Remove from Queue" button.
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| Retransmit | This button is used to retransmit any orders (those checked) listed in the Pending Immediate Transmission column that you want to retransmit to the fulfillment center. This may be necessary if you have received an indication that your fulfillment center has not received the orders. | |||||
| Log | This button will appear only for those transmission mechanisms (fulfillment centers) that have 2-way communications integrated with UltraCart. Click this button to view the log file showing details of transmission between UltraCart and the fulfillment center. This is very helpful to confirm transmission times. | |||||
| Mark Shipped | When orders are successfully sent to the fulfillment center, the Order ID's will move through the columns automatically and UltraCart will mark them as "completed". Occasionally you may need to manually mark a order as shipped. Click the Mark Shipped button to do so. |
Understanding the Columns in the Shipping department (Fulfillment Integration View)
The lower portion of the screen will display 4 columns; Queued for Transmission, Pending Immediate Transmission, Unacknowledged Shipments and Recently Acknowledged Shipments.
| Column | Description |
|---|---|
| Held For Review | If you have configured the distribution center to hold orders for review, then the orders will initially go into the far left column "Held for Review". Once there you will select and click the "release button" to move them to the next column, "Queued for Transmission". |
| Queued for Transmission / Pickup | Orders will appear in this column when you have configured Transmission Schedules within the distribution center. These orders will not be transmitted to fulfillment until the scheduled time arrives. Once transmitted, the order will move to the 3rd column "Pending Immediate Transmission" |
| Manually Unqueued | This are orders that have been manually removed from being sent or picked up by the fulfillment center |
| Pending Immediate Transmission | Orders will appear in this column on first arrival into the shipping department only if you do not have Transmission Schedules configured. They typically will reside in this column for only 2 to 5 minutes. |
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| Sent to "Fulfillment" | Orders that appear in this column have already been transmitted to the distribution (fulfillment) center and are awaiting return of confirmation and/or tracking information. If you have a 1-way transmission mechanism then the order will not appear here but goes directly to the Recently Acknowledged Shipments column. |
| Recently |
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| Shipped by "Fulfillment" | Orders that appear in this column have received confirmation and/or tracking information. They are marked as "completed". You will see approximately one weeks orders listed here. |
| Warning |
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There is a new warning if there are orders that were manually held.
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Multiple Shipping departments are supported
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