Customer View of My Account Customer Portal

The Storefront has a built in ‘My Account’ customer portal.

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Portal Sections

The Customer portal is where the customer can:

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• Decide whether to use Case Management (Customer Feedback)

• Configure Product Reviews (if you haven't already)

Frequently Asked Questions

Question: We have digital content. How can we resend the customer a download link for their purchase, and can we make that available from within the customer portal?

Answer: You can resend a new download link to the customers' email address on file for their purchase by pulling up their order in the Order Management, View Orders search page, then mousing over the tools menu option and clicking the Digital Download reset link. You can add the download link into the order area of the My Account Customer Portal by adding the element titled ‘Order Digital Download Instructions’ and then wrapping or nesting that under an order condition element that has the condition configured ‘has digital download’.