| Table of Contents |
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Overview
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| Panel |
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Home |
Configuration page
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Service Configuration
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Email server
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| title | Test Email |
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When you update the email addresses configuration, upon saving the changes, UltraCart sends a test message through the configured SMTP server to make sure that we can successfully send emails with the configured credentials.
In the event that your email server appears down or unavailable, UltraCart will revert to the default UltraCart from addresses.
Important Note Regarding Gmail Server Configuration
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| title | Important Google Knowledgebase article |
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If you are configuring gmail as your email address SMTP server, please follow the "Option 2" instructions detailed in the following Google KB article:
https://support.google.com/accounts/answer/6010255
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UltraCart allows you to have receipts sent through your own sending domain or email server so emails arrive from your address instead of from the standard @ultracart.com email addresses. This feature is optional and should only be configured by merchants that have an email server capable of sending authenticated SMTP traffic.
You may configure a different email server for each StoreFront or legacy theme. Legacy Themes are managed here: Home → Configuration → Screen Branding Themes
Email Type Configuration Sections
SMTP Sending Type
Each email notification will be display like the following:
IF you have multiple SBT and or Storefront hosts configured in your account, then you'll see a separate configuration section for each email notification, for each SBT/SF, followed by the next email notification type, etc.
Within each configuration section there are a number of fields required which are described below.
Field | Description | Required |
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| Type | Toggle switch between the SMTP and Sending Domains configurations. | Yes |
Server | The hostname of the SMTP server. For example smtp.gmail.com | Yes |
Alternate Port | If left blank, the default port (25) is used, but some servers (i.e. gmail) require port 465 for secure SMTP | No |
Username | The username of the email account. Often this is also the email address | Yes |
Password | The password of the email account. | Yes |
The email address | Yes | |
Friendly Name | The name that appears in the email header. Typically this would be something like XYZ Company Customer Service | Yes |
| Options | Three options are: Copy to Theme → Applies the configured details to all email notifications for the theme. Copy to All → Applies the configured details to all email notifications for ALL of the themes. Clear Entire Theme → Clears the credentials from all of the email notifications for the theme. |
Sending Domains Type
StoreFront Communications utilizes email sending domains to transmit email messages instead of SMTP through your own email server. The reason for email being sent this way are:
Easier to configure than SMTP
Company email infrastructure is typically not designed or permitted to handle the volume of email associated with marketing.
Email sending domains allow UltraCart to receive detailed events regarding: delivery, bounce, open, click and spam complaints.
Provides merchants visibility into the delivery of their transactional emails (receipts, etc.) within the UltraCart interface (not possible with direct SMTP)
Once you configure your sending domain within StoreFront Communications, any existing email addresses associated with this domain will start using the sending domain instead of SMTP.
| Field | Description | Required |
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| Type | Toggle switch between the SMTP and Sending Domains configurations. | Yes |
| Sending Domain | Select the Sending Domain (will appear after the required DNS entries are configured.) | Yes |
| Email Address | The email address from your domain that should appear as the "From" address in the outgoing emails | Yes |
| Friendly Name | The name that appears in the email header. Typically this would be something like XYZ Company Customer Service | Yes |
| Options | Three options are: Copy to Theme → Applies the configured details to all email notifications for the theme. Copy to All → Applies the configured details to all email notifications for ALL of the themes. Clear Entire Theme → Clears the credentials from all of the email notifications for the theme. |
Explanation of each of the email notification types
Each different type of notification allows you to configure the email server that it will be sent to. The different types of notifications that are configurable are:
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Some of the notification types allow individual configuration based upon the screen branding theme. Those types of notifications will show a configuration section for each theme. Other notifications only have a single configuration option and therefore only the default screen branding theme is shown.
Testing Email Addresses Configuration
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The system's default behavior is to use the credentials you've configured on the default theme for all other themes if they are left blank. (The UltraCart addresses will not apply to any theme once the defalt (DFLT) theme is configure.) |
Within each configuration section there are a number of fields required which are described below.
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Field
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Description
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Required
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Server
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The hostname of the SMTP server. For example smtp.gmail.com
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Yes
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Alternate Port
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If left blank, the default port (25) is used, but some servers (i.e. gmail) require port 465 for secure SMTP
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No
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Username
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The username of the email account. Often this is also the email address
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Yes
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Password
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The password of the email account.
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Yes
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The email address
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Yes
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Friendly Name
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The name that appears in the email header. Typically this would be something like XYZ Company Customer Service
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Yes
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When you update the email addresses configuration, upon saving the changes, UltraCart sends a test message through the configured SMTP server to make sure that we can successfully send emails with the configured credentials. In the event that your email server appears down or unavailable, UltraCart will revert to the default UltraCart from addresses. |
Important Note Regarding Gmail Server Configuration
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If you are configuring gmail as your email address SMTP server, please follow the "Option 2" instructions detailed in the following Google KB article: https://support.google.com/accounts/answer/6010255
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Default Email Addresses for Email Notifications UltraCart Sends Out:
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Troubleshooting Email Notification issues
Question: "We are noticing that the password reset email notification for the Affiliate Dashboard login is being sent from an Ultracart email address ("uc.usernotify@ultracart.com"), even though we have configured our own email address in the Email Addresses configuration page... Why is that?"
Answer:
For security reasons emails with passwords will always come from an Ultracart email. This is to prevent domain spoofing and other security issues.
Question: "My email notifications regarding order activity in my account have stopped arriving, and I have not made any changes, and I'm getting emails from other sources... Why is that?"
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