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Customer View of My Account Customer Portal
The Storefront has a built in ‘My Account’ customer portal.
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Portal Sections
The Customer portal is where the customer can:
Profile - Review and modify their stored billing and shipping addresses, and stored credit card information.
Orders - Review previous orders - and also submit customer feedback, if enabled.
Subscription - Review their recurring orders.
Reviews - Post their product reviews.
Rewards - View their Loyalty Points / Cashback, if enabled.
Wishlist - View and manage items they have added to their wish list.
Customer Feedback - Allows the customer to send you a message, which appears as a new section in the ‘Order Management’ page, if enabled.
Please note that some of these options require you enabling in order for them to appear int he portal:
Decide whether to use Case Management (Customer Feedback)
Configure Product Reviews (if you haven't already)
Frequently Asked Questions
Question: We have digital content. How can we resend the customer a download link for their purchase, and can we make that available from within the customer portal?
Answer: You can resend a new download link to the customers' email address on file for their purchase by pulling up their order in the Order Management, View Orders search page, then mousing over the tools menu option and clicking the Digital Download reset link. You can add the download link into the order area of the My Account Customer Portal by adding the element titled ‘Order Digital Download Instructions’ and then wrapping or nesting that under an order condition element that has the condition configured ‘has digital download’.