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Transparent payment processing status of placed orders
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Answer: The default behavior of the checkout is to capture the order to a receipt after the third unsuccessful attempt at processing the payment. The setting that defines the number of attempts before capturing the order and presenting a receipt is located:
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| Main Menu |
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| → Configuration |
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| → ( |
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| middle menu) Checkout → Payments → (middle menu) Credit Card (below methods tab) → " "After failed attempt at processing the payment collect the order information and store in the accounts receivable." |
NOTE: The capturing of the order is to ensure that you are not missing a sale due to a correctable issue that you can assist the customer with, but this can sometimes be confusing, since they will see a receipt that says "Thank you for ordering".
Adding Transparency to the payment status of placed orders
To make things more clear to the customer, you can edit the receipt page text "thank you for ordering" to something like" Thank you for your purchase. The emailed receipt will be confirmation that the payment for your purchase was successfully processed."
To change the default text:
Storefronts Checkout
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Main Menu |
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→ Storefronts |
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(Choose Storefront Host |
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) → (Storefronts |
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Menu) Languages |
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→ search for "Thank you for ordering" |
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"thankyouforordering": "Thank you for ordering.",
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You'll change the text between then double quotes toin the far-right column:
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"Thank you for your purchase. The emailed receipt will be confirmation that the payment for your purchase was successfully processed.", |
Next thing is to , configure the emailed receipt to be sent only after the payment has been processed.
To this navigate:
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Then in the "Delivery Options" window scroll down to the Receipt/Gift section and select "Hold receipt until payment processes" then click the "Save Options" button at the bottom of the pop up window.
Multimedia
Congratulations! The above configuration changes wil provide your customers more transparency regarding the status of their orders.
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