...
Question: We often have orders with more than one item being sent to OAP. We recently found an order that had two items listed appropriately on the order (Lets call them ITEM 1 and ITEM 2) but when we checked at OntraPort, they should ITEM 1 list twice. When we viewed the transmission in the Monitoring Log at UltraCart, ITEM 1 was indeed listed twice but ITEM 2 was not listed at all. How can that be?
Answer: There is a special Item field accessible while in the Item Editor called “oapProductid”. When populated, the data contained in that field will be sent to OntraPort in-place-of the assigned Item ID. We have found that some merchants forget to change the “oapProductid” field in Item Management when they “copy” (duplicate) an existing Item. End result is the product will show correctly on the receipt and Order record but will not be shown correctly when sent to Ontraport.
Question: I see information sent over to OntraPort on my items, but now orders are coming into UltraCart but no customer data is being sent to OntraPort.
Answer: UltraCart will only send order information over to OntraPort on a successful transaction. A successful transaction is when there is money associated to an order. So if your orders are in Accounts Receivable, Pre-Orders, Quote Requests, Pending Clearance, or Fraud Review there will be no transmission of data because no money has been transmitted.
Question: Our Ontraport transmissions have suddenly stopped, the log shows the following error: "Error 403 returned from HTTP server. URL: https://app.ontraport.com/receivers/ultracart.php?account_id=XXXXXXXXXX" We have not made any changes, why is this error occurring?
Answer: If your integration with Ontraport is setup via API, then you may want to try refreshing your API key (the API key have been known to go 'stale' through no fault of anyone's.) If that does not resolve the issue, we will need to gather additional details to provide to OntraPort support:
1. Example contacts who are seeing this issue?
2. The URL of the Order Form that is connected to Ultracart?
3. The name of that Form in ONTRAPORT if that is where it is built?
4. A screenshot of the Ultracart key from within your account so we can verify the key's match?
5. Navigate to the UltraCart OntraPort configuration page and click the "log" button the click the 'view' button for the logged transmission error.
6. Finally, which method are you using with Ultracart? API or Partner tracking pixel?
Related Documents
http://support.ontraport.com/entries/57643774-Integrating-with-UltraCart-Sho