Receiving Email Notifications of Orders
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Introduction
There are typically categories of users and other certain people that want need to receive notifications via email for orders:
- Shipping
- All Others
Order Information via email. These emails are referred to as "Email Notifications" and they basically provide critical information to help users efficiently process their orders. there are two categories; Shippers and Users.
This tutorial will show you the proper way to configure these two scenariosdifferent categories of Email Notifications.
Shipping
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There are several different methods for Shippers to receive order information from Merchants. Sending notifications via email is typically used by merchants that handling shipping "in house" and/or your fulfillment center has reasons to prefer them that way. UltraCart allows you to configure it either way and some merchants configure both.
Our use of "in house" doesn't necessarily mean your shipper is in the same building although that is often the case. Even if they are in the room next to they are your Distribution Center and they may require order information transmitted to them via email. This type of email notification of orders is configured in the Shipping Section under Transmission Mechanism.
it's important to setup your system properly so that orders are transmitted to them on a schedule scheduled basis and do so not to build up improperly within within the UltraCart system. To do this we need to setup a transmission mechanism for the distribution center. To do this we go underLets take a look at where and how to configure your Transmission Mechanism.
Transmission Mechanism
First you'll need to login to your account and navigate to:
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Main Menu → Configuration → Checkout → Shipping → [edit]Distribution Center (tab) |
At this location you'll see a Distribution Center already listed for you with "default" s the code. At this point you can edit the Code, Name, Address 1 & 2, City, Postal Code and Country. The Latitude and Longitude coordinates will fill in (later) automatically based on your edits.
Scroll down to the transmission mechanism section and select Email (SMTP) as shown below.
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Field | Description | Required | |
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Company Name | The name of the company that is doing the shipping. This may be a vendor or a third party logistics company. | Y | |
The email address to send the orders to. | Y | ||
CC Email | Email address to copy the orders to. You can specify more than one CC email address by separating them with commas. |
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Max Orders Per Email | If you have a large order volume you may need to break the batches into several emails. A good idea would be to batch the orders into 100 orders per email. | ||
Generic Two Way for USPS | Allows the fulfillment house to send back tracking information on the orders. | ||
Remove Bill to Address | Strips the bill to address information from the order. This is useful if you are using a drop ship scenario. | ||
Hide Price Information | Set this to yes if you want to hide the price information from the shipper. This can be useful in a drop ship scenario. |
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Introduction Text | A Block of free form text that is displayed at the beginning of the email. This is a good place to put instructions to the shipper on how to handle your batch of orders. |
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Post Script Text | A Block of free form text that is displayed at the end of the email. This is a good place to put final instructions to the shipper. |
After you have configured the transmission mechanism it is a good idea to configure a schedule for the batches to transmit. To do this scroll further down the page until you see Transmission Schedules and click add as shown below.
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Frequently Asked Questions
Question:
I did not receive email notifications from UltraCart. Why?
Answer:
Your email client may be capturing the email notification as spam. (And, in some instances, your ISP mail have spam folder at the server level that you may need to check).
Add these addresses to your email spam filter rules:
Expired Card Reminder - support@ultracart.com
Auto Order - uc.order@ultracart.com
Accounts Receivable - uc.order@ultracart.com
Billing Reminder - uc.notify@ultracart.com
Shipment Notification - uc.usership@ultracart.com
Customer Receipt - uc.order@ultracart.com
Customer Reminder - uc.usernotify@ultracart.com
Digital Delivery Notification - uc.order@ultracart.com
Donation Receipts - uc.order@ultracart.com
Placed Order Notification - uc.order@ultracart.com
Statistics - uc.stat@ultracart.com
Shipping Department - uc.ship@ultracart.com
Fulfillment Transmission - uc.ship@ultracart.com
Wholesale Signup - uc.order@ultracart.com
Additionally, UltraCart publishes "SPF" records for e-mail verification. If your e-mail client has the ability to verify SPF records, you should enable this option for ultracart.com e-mail addresses.