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A return policy is an important document that outlines the conditions and policies under which merchandise is returnable. It is very important to specify the terms and conditions for accepting a return, the process for initiating a return, and the fees associated with returning a product. Having a detailed and well-defined return policy is an important component of good customer service for an online store.
The return policy appears on the payment information screen during checkout, on the customers receipt, and on the packing slip inserted into the shipping container.
View of the Return Policy in Email Templates
The Return Policy is injection into the email notifications via the Return Policy special tag, which uses the square braces like this: [ReturnPolicy]
View of Return Policy in customer Receipt
Related
Email Templates - Email Notifications