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Processing Retries configuration
Enter your desired Number of Retries and & number of days for Delay Between Retries in the text boxes provided.
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If you leave the "Number of Retries" and "Delay Between Retries (Days)" blank, they will default to 3 retries and 3 days between each attempt and processing the auto order. We recommend the "Delay Between Reties (Days)" be configured with at least 3 because that provides sufficient time for the decline attempt, which becomes a temporary "hold" against the card's available credit for the amount of the attempted transaction to age away (typically 2-3 business days.) |
Click the small "Try Cancel Item After Max Retries" will trigger the processing of an order with the cancel item, if one has been configured
Click the "Send Failures to Accounts Receivable" check box if you want to send failures to Accounts Receivable so you can follow-up ,
Click the "Save" button when finishedwith the customer directly.
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Configuring the "Send Failures to Accounts Receivable" checkbox disables the automated retries settings. If you turn on this setting the auto orders will not auto disable the auto order schedule for the customer, unless you configure the "Cancel Auto Order After Failure Sent To Accounts Receivable" as well. |
Payment Settings
Here you can restrict certain credit cards from being used for the recurring auto orders. What this means is if you have "Restrict Visa" checked (for example), a customer can indeed process the original Auto Order using their Visa. However, when the recurring order processes, say a month from now, it will fail processing. Make certain you understand the ramifications of this feature before using it. If in doubt, contact UltraCart Support.
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