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| Table of Contents | ||
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Change Log
| Date | Change |
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| 07/24/2013 |
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Introduction
The Back End Order Entry (referred to as BEOE hereafter) is a web application allowing merchants to enter orders for customers. It is commonly used for phone and email orders and is popular among call centers.
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Navigate to:
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Operations → Order Management → Tools (section) → Back End Order Entry |
Requirements
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Permissions
Navigation
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There are three User Permissions that govern the use of the BEOE tool.
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Credit card is your most popular form of payment. The credit card number field can contain dashes if you like to enter the card number in that format. While the CVV2 (Verification Number) may be required for your regular customers, you do have the option to not require it in the BEOE application. This will skip the validation on the UltraCart side of the processing. You payment gateway may still decline the order for CVV2 not present depending upon how it is configured. The three checkbox options are worth elaborating on further.
| Option | Description |
|---|---|
| No real-time charge | This will capture all of the order information and send the order to Accounts Receivable for review and later processing. Please note that when using this option, the CVV2 will not be stored on the order for PCI compliance reasons. |
| Skip processing | When this option is checked the order skips the payment processing phase and moves on to shipping. This means that you are not collecting any further payment from the customer. |
| Skip Fraud Score | When this option is checked, all of the fraud prevention rules that you have configured on the account are bypassed. |
Cash
Use this method when taking cash payments are a customer present environment. For example if you are processing orders at a trade show booth with the BEOE running on an iPad.
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