Receiving Email Notifications of Orders
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While still on the same screen, click on "Transmission Mechanism" tab. If you clicked on Save after completing the above, you'll need to click on the Edit button again and then click the "Transmission Mechanism" tab. The screen should now list all Transmission Mechanism's. The list is very, very long so we removed the middle section in the following screen shot to save space. Click on the Radio Button for Email (SMTP), complete the fields and click SAVE.
Below is a description of all the fields on this transmission mechanism that you may want to configure.
Field | Description | Required |
|---|---|---|
Company Name | The name of the company that is doing the shipping. This may be a vendor or a third party logistics company. | Y |
The email address to send the orders to. | Y | |
CC Email | Email address to copy the orders to. You can specify more than one CC email address by separating them with commas. | |
Max Orders Per Email | If you have a large order volume you may need to break the batches into several emails. A good idea would be to batch the orders into 100 orders per email. | |
Generic Two Way for USPS | Allows the fulfillment house to send back tracking information on the orders. | |
Remove Bill to Address | Strips the bill to address information from the order. This is useful if you are using a drop ship scenario. | |
Hide Price Information | Set this to yes if you want to hide the price information from the shipper. This can be useful in a drop ship scenario. | |
Introduction Text | A Block of free form text that is displayed at the beginning of the email. This is a good place to put instructions to the shipper on how to handle your batch of orders. | |
Post Script Text | A Block of free form text that is displayed at the end of the email. This is a good place to put final instructions to the shipper. |
Transmission Schedule(s)
After you have configured the transmission mechanism it is a good idea to configure a time schedule for the email batches to transmit. To do this navigate:
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Frequently Asked Questions
Question:
I did not receive email notifications from UltraCart. Why?
Answer:
Your email client may be capturing the email notification as spam. (And, in some instances, your ISP mail have spam folder at the server level that you may need to check).
Add these addresses to your email spam filter rules:
Expired Card Reminder - support@ultracart.com
Auto Order - uc.order@ultracart.com
Accounts Receivable - uc.order@ultracart.com
Billing Reminder - uc.notify@ultracart.com
Shipment Notification - uc.usership@ultracart.com
Customer Receipt - uc.order@ultracart.com
Customer Reminder - uc.usernotify@ultracart.com
Digital Delivery Notification - uc.order@ultracart.com
Donation Receipts - uc.order@ultracart.com
Placed Order Notification - uc.order@ultracart.com
Statistics - uc.stat@ultracart.com
Shipping Department - uc.ship@ultracart.com
Fulfillment Transmission - uc.ship@ultracart.com
Wholesale Signup - uc.order@ultracart.com
Additionally, UltraCart publishes "SPF" records for e-mail verification. If your e-mail client has the ability to verify SPF records, you should enable this option for ultracart.com e-mail addresses.