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- Summary (shows the gross sales amounts, refunds have not been deducted from these amounts)
- Credit Cards (breakdown of sales by card type)
- Pricing Tiers (will show breakdown of sales for each pricing tier. If you have not no pricing tier sales, it will display the non pricing tier "retail sales")
- Items (Items sold during the reporting period)
- Shipping/Handling
- Sales Tax by State
- Sales Tax by State / County
- Sales Tax by State / County / City
- Sales By Day
- Refunds (Original Order During this Period)
- Refunds (Refund During this Period)
When generating a Period Sales report (Current or Custom versions) there will be two sections in the report about refunds , for more details of the two refund sections provided as explained below.
The are two refund sections in the period sales reports
Refunds (Original Order During this Period)
This refund section represents orders placed and refunded during the period of the report.
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This one represents refunds during this period but even though the original order was from a a previous period. This is meant to give you a idea of the true results of the sales of your products, but is not a representation of the refunds specific to the reporting period.
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When you perform a "complete refund (the then reject)", the original order and the subsequent refund are excluded from the sales reports. (An example would be when someone places and an order then , calls you immediately after placing the order and requests that the order be cancelled and refundedcancellation and refund. Since it was never really not a completed order in that it was not fulfillmentfulfilled, you'd use the refund and then reject method. When you perform either a partial refund or a complete refund but the order is not rejected, then the original sale will appear in the sales report (if it falls within the reporting period) and the refund will appear in the report. |
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